FAQ
UK Orders
We post all items via a secure, trackable and insured service. Within the UK we use Royal Mail’s Next Day Special Delivery service. Where possible we will dispatch your order the same day, however please allow upto 3 working days for your item to be posted. If your item is urgent please contact us.For all orders received on a Friday, your item/s will be shipped on the Friday but will not get to you until the following Monday. Your package will need to be signed for.
International Orders
For international orders we use Royal Mail’s Airsure service. With European based customers the delivery time is usually between 3-5 working days, for US based customers the delivery time is between 5-8 working days and for the rest of the world, delivery can take up to 12 working days. These are estimates provided by Royal Mail. You will be able to track your items all the way to your door and you will need to sign for them.
Free shipping
We offer a free postage option on all national and international orders. A standard first class service will be used. No tracking or insurance is available on this service. For UK based orders delivery can take up to 10-12 working days and for international orders, it can take up to 4-6 weeks to arrive at its destination. If any items are loss or damaged during transit your order will not be covered for a replacement or refund. Please take this into consideration when using the free shipping option. If you opt for this service you have agreed to the above terms of shipment.
Events beyond our control
We cannot be held responsible for delays in transit. If an attempt is made to deliver your item and the item is returned to the depot., the package then becomes the responsibility of the customer. Jewel Heritage no longer have any claim or responsibility over the package unless it is sent back to us. If the item remains unclaimed and is return to us, the customer will be liable for the cost of postage of re-sending the item.
If you order is urgent, please contact us to arrange an alternative courier at an extra cost.
Payment
We currently only accept payment via Paypal. Which is a secure method of payment. If you do not have a Paypal account, you can make a one off payment through Paypal.
Refunds
We do not offer refunds. We are happy to exchange your item or offer you store credit. If any item is no longer available after you have purchased it, we will offer a refund as an option. Items that have been made to a specified ring size cannot be exchanged or refunded. A re-sizing service is available but at an extra cost.
Help! I don’t know my sizing
There are many ways you can measure your ring size, a quick Google search will confirm this. We find however, the best and most reliable way to do so is to have it measured by a professional jeweller. This service is free of charge at any local or High Street jewellery stores.
Our Sizing
We use the following sizes:
Women
US 5 – UK J ½ - Extra small
US 6 – UK M - Small
US 7 – UK O – Medium
US 8 – UK Q – Large
Men
US 10 – UK T ½ - Medium
US 11 – UK V ½ - Large
With sterling silver items we can adjust the size to any specification you require.
What metals do you use?
We use brass and sterling silver as base metals. Each item description will specify what the base metal we have used. All sterling silver items will be stamped 925. We are able to finish items in other precious metals. Please see our custom orders section for more details.
What is gold plating and how long will it last?
Gold plating is a process of layering 10ct, 14ct, 18ct or 22ct gold onto a bass metal such as brass or sterling silver, giving the impression of fine jewellery without the hefty price tag. Layers are called microns. We plate our brass to two microns using 18ct gold We plate our sterling silver items to 2.5 microns using 18ct gold. Sterling silver plated to 2.5 microns of 18ct gold is called vermeil. We also use rhodium and ruthenium plating on some items of jewellery. Both rhodium and ruthenium plating are subject to wear and tear quicker than gold plating. Please take this into consideration when purchasing an item. We have a section on how to care for all your plated items.
There is no reason why your plating should not last a good few years with due care and attention. If you would like your item re-plated at any time there is a charge of £10 inclusive of postage. We will use the standard first class postage for this service. If you would like an alternative, please contact us.
How to look after your item
When plated jewellery is worn constantly it may start to appear tarnished and faded. In order to keep your items looking the best they can we suggest a few simple tips.
Try not to wear your jewellery whilst coming into contact with water. Remove all jewellery before washing your hands and do not wear it in the shower.
Apply all creams, perfumes and deodorants before you put on your jewellery.
Keep your jewellery in the velvet pouches provided and as an extra precaution, some acid free paper.
Do not use any products such as Brasso on plated item in order to enhance their appearance. This will do quite the opposite. Use a cotton cloth and a few drops of tepid water to remove any dirt or scuff marks. You may use a small amount of fairy liquid at your own discretion.
Custom
We now offer a custom order service. Where you will be able to customise an existing product to your requirements. This will include access to 9ct, 14ct and 18ct gold, platinum, semi-precious stones and diamonds. We are also happy to offer a bespoke design service. We are also happy to offer a bespoke design service. Where we will help develop an item of jewellery from initial sketch to the finished product to the bespoke packaging. Please email us at info@jewelheritage.com for more information.